Privacy Policy

 

 

 

 

PRIVACY POLICY /
NOTICE TO CALIFORNIA CONSUMERS

 

This policy describes the personali nformation that South Bay Toyota (the “Dealership”) collects, maintains, uses, and discloses about its California consumers when you visit or interact with our website or when you interact, communicate or transact any business with the Dealership.

 

The Dealership collects the following categories of personal information about you based on your specific
transactions and interactions with the Dealership or its website.
For each category of information, the business purposes for which we use the information and the third parties with whom we have shared the information in the last 12 months are referenced by a number that coincides with the number in the lists that follow below in this policy.

 

Category

Scenarios
in which info is collected

Examples

Business
Purpose

Sources

Shared
in Last 12 Months With

Personal
Identifiers

When you submit a request for credit information or credit score online or in
store

Name, alias, address, email address, social security number

1, 2, 3, 4, 5,
6, 7, 8, 9, 10, 11

From you the
consumer

A, B, E, F, G, H

Protected
Classifications

When you submit a request for information related to gender, or indicate English is not your preferred language

Gender, ethnicity, language

1, 3, 4, 11, 12

From you the
consumer

A, B, E

Commercial Data

Any purchase or request for credit approval

Records of products or services provided, purchasing history

1, 3

From you the
consumer

A, B, D, E, G, H

Biometric Data

When you call a store, we may record the conversation for training or quality
assurance purposes

Voice recordings

11

From you the
consumer

Not shared

Internet
Activity

Whenever you navigate, access or use any of our websites via computer or mobile device

IP Address, browsing history, search history, type of browser used, cookies, device used to access the site, domain name from which our site was accessed

12, 13

 

G

Geolocation Data

When you create an account on our
website

IP address

11, 12, 13

 

Not Shared

Mobile Device
Data

Whenever
you navigate, access or use any of our websites via computer or mobile device

Device type, software type

12, 13

 

G

Financial /
Employment Data

When you complete a credit application

Company
name, role, salary, dates of employment, bank accounts, income sources

1

From you the
consumer

B

 

The Dealership uses your personal information and shares it with various service providers and third parties for the following business purposes:

 

#

Business
Reason

1

To process and submit financing applications, including to apply
for credit, lease or credit pre-qualification

2

For security and insurance purposes, a copy of the driver’s license is obtained
to permit a customer to test drive a vehicle

3

To process, complete, and maintain records on transactions
including vehicle purchase, service, products, parts or accessories

4

To provide complete warranty coverage on vehicles, products, parts, service, and
accessories

5

We retain your selection for Text opt in/opt out to ensure
customers who opted out are not sent any text messages

6

To provide and communicate recall notifications to customers

7

To reserve a vehicle that a customer expressed interest in and
requested that it be reserved

8

To schedule, manage and keep track of customer appointments

9

To complete a vehicle appraisal

10

To maintain records of when customers decline a service or sale

11

To respond to consumer inquiries, including vehicle interest,
request for information, Customer Support online, phone calls, and in-store
inquiries

12

To provide interest-based advertising and improve user experience on our website

13

To understand the demographics of our website visitors

 

The Dealership shares your personal information with the following categories of service providers or third-party
businesses depending on your transactions or interactions with the Dealership:

 

  1. Vehicle OEMs
  2. Financial Institutions
  3. Lead providers
  4. Product manufacturers/administrators
  5. Government agencies
  6. Promotional or other fulfillment vendors
  7. Marketing support vendors
  8. Transaction support vendors (e.g., check guaranty, rental car, payment processors)

 

The Dealership does NOT sell your personal information, including the data
of any minors, except as follows.
If you were referred to the Dealership by
a third-party website and we happen to have a contract for that third-party to
provide us with leads and referrals, our contract with that party may require
us to then report to them whether you ended up conducting business with the
Dealership and the type of transaction. Other than this sole exception, we do
not and will not disclose your personal information to any third party in
exchange for monetary or other valuable consideration.

 

Notice of Right to
Opt-Out

While South Bay Toyota does not sell your personal information – including the data of
any minors – the Dealership may disclose your personal information to a third
party in exchange for monetary or other valuable consideration. That disclosure
may happen if you were referred to the Dealership by a third-party website
and we happen to have a contract for that third-party to provide us with
leads and referrals, our contract with that party may require us to then
report to them whether you ended up conducting business with the Dealership
and the type of transaction. This is the only circumstance where your personal
information may be disclosed in exchange for monetary or other valuable
consideration. You have the right to tell the Dealership NOT to
disclose your personal information
. You have full and free right to
opt-out of the Dealership’s disclosure of your information to any third
parties. You may exercise your right to opt-out without fear of
discrimination for doing so. To opt-out of the Dealership’s disclosure of
your information, meaning, the Dealership will not disclose your information
to third parties for any monetary or other valuable consideration, you can do
any of the following:

 

·      Click HERE to be taken to an online opt-out submission form.

·      Visit the Dealership’s website at: www.southbaytoyota.com. Click on Do
Not Sell My Information
to be taken to an online submission form.

·      Visit any Dealership location to request a paper opt-out submission form.

If you are unable to submit an opt-out through any of the above methods, please call the
Dealership’s toll-free privacy line at
844-634-9378 for assistance
and a Dealership representative will assist in meeting your needs.

 

You can have an Authorized Agent submit a request on your behalf if you both come
into a California store and provide proof of identity with a driver’s license
or passport and provide your consent via mail in form for the Authorized
Agent to complete your verifiable consumer request.

 

To submit an opt-out through use of an authorized agent you must provide that
agent with written permission to submit an opt-out on your behalf. The
Dealership maintains the right to deny any request from an authorized agent that
does not submit sufficient proof that they have been authorized by you to act
on your behalf.

 

In order to verify your identity and respond to your request, the Dealership
will need you to provide your name, address, email, phone number, last 4 of
your SSN and your date of birth. In addition, our third-party identity
verification provider may require your authorization to access your credit
report.

 

Your
Rights as a California Consumer:

 

If you are a California resident, you have the following rights:

 

1.     The right to request, up to 2 times in a 12-month period, that we identify to you (1) the
categories of personal information we have collected, disclosed or sold about
you in the last 12 months, (2) the categories of sources from which the
personal information was collected, (3) the business purpose for which we use
this information, and (4) the categories of third parties with whom we share or
have shared your personal information in the last 12 months;

 

2.     The right to request, up to 2 times in a 12-month period, that we disclose to you, free of
charge, the specific pieces of personal information we have collected about you
in the last 12 months;

 

3.     The right to request, up to 2 times in a 12-month period, that we delete personal information
that we collected from you, subject to certain exceptions; and

 

4.     The right to opt-out of the sale of your personal information to third parties;

 

5.     The right to designate an authorized agent to submit one of the above requests on your
behalf.

 

6.     The right to not be discriminated against in receiving different or less favorable pricing,
service or financial incentive for exercising any of the above rights.

 

 

You can submit a verifiable consumer request to know or request for deletion of your personal information by
any of the three options below:

 

  1. Submit an online request on our website at https://autodealerdsar.exterro.net/portal/dsar.htm?target=South_Bay_Toyota.
  2. Call our privacy toll-free line at 844-634-9378.
  3. Visit a California store to complete a paper form, which can be requested at the
    reception/front desk.

 

How We Will Verify That It Is Really You Submitting the Request:

 

The Dealership uses a third-party identity verification provider to verify your identity.

 

Notice of Financial Incentive:

(1)  A succinct summary of the financial incentive or price or service difference offered;

(2)  A description of the material terms of the financial incentive or price of service difference,
including the categories of personal information that are implicated by the
financial incentive or price or service difference;

(3)  How the consumer can opt-in to the financial incentive or price or service difference;

(4)  Notification of the consumer’s right to withdraw from the financial incentive at any time and
how the consumer may exercise that right; and

(5)  An explanation of why the financial incentive or price or service difference is permitted under
the CCPA, including:

a.     A good-faith estimate of the value of the consumer’s data that forms the basis for offering the
financial incentive or price or service difference; and

b.     A description of the method the business used to calculate the value of the consumer’s data.

 

If You Have an Authorized Agent:

You can have an Authorized Agent submit a request on your behalf if you both come
into a California store and provide proof of identity with a driver’s license
or passport and provide your consent via mail in form for the Authorized Agent
to complete your verifiable consumer request.

 

Consumers with Disabilities

 

This policy is in a form that is accessible to consumers with disabilities. For necessary adjustments, please
look to the little blue AudioEye icon on the right.

 

Questions About the Policy

If you have any questions about this privacy policy, go to https://autodealerdsar.exterro.net/portal/dsar.htm?target=South_Bay_Toyota or call 844-634-9378.

 

**This policy was last updated December
19, 2019.